Privacy Policy
Effective Date: 1 July 2024
Last Reviewed: 20 October 2025
1. About Us
Desi Car Garage North Lakes (ABN 57 674 763 147) is an automotive service business located at Unit 2, 71 Flinders Parade, North Lakes QLD 4509, Australia.
We provide car servicing, repairs, log-book servicing, tyres, brakes, safety certificates, and other automotive services.
2. Scope and Purpose
This Privacy Policy explains how we collect, hold, use, and disclose your personal information when you:
- visit our website, call us, email us, or complete a form;
- book or use our services;
- subscribe to updates, offers, or marketing communications;
- interact with us via social media or other platforms.
3. What Information We Collect
We may collect the following personal information:
- Contact details: name, address, phone number, email address.
- Vehicle details: make, model, registration, service history where relevant.
- Transaction details: invoice records, payment information (excluding full credit card numbers, which are securely handled by our payment provider).
- Marketing & communication preferences.
- Website usage data (e.g., IP address, browser type, pages visited) collected through cookies and analytics.
- Any other information you voluntarily provide when you contact or engage our services.
4. How We Collect Information
We collect information:
- directly from you (when you book, call, email, or fill out an online form);
- via our website through cookies, analytics, or tracking technologies;
- through authorised third parties (e.g., fleet managers or booking platforms).
5. Why We Collect and Use Your Information
We use your personal information to:
- provide automotive servicing, maintenance, and repairs;
- respond to enquiries, provide quotes, and take bookings;
- issue invoices and process payments;
- comply with legal and regulatory obligations (e.g., safety certificates);
- send service reminders, updates, and offers (with your consent or as allowed by law);
- improve our website and customer experience;
- detect, prevent, or investigate fraud or misuse.
6. Disclosure of Your Information
We may share your personal information with:
- employees, contractors, and service providers (e.g., IT, hosting, marketing, payment processing);
- businesses you authorise us to share data with;
- government or regulatory authorities when required by law;
- trusted overseas service providers (only where privacy standards are maintained).
We do not sell your personal information to unrelated third parties.
7. Security
We take reasonable steps to protect your information from misuse, loss, or unauthorized access.
However, no data system is completely secure. If you believe your privacy has been compromised, please contact us immediately.
8. Access and Correction
You have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or outdated information.
Contact us using the details below. Verification of identity may be required.
9. Cookies and Website Analytics
Our website may use cookies, Google Analytics, and Meta Pixel to collect anonymous usage data.
You can disable cookies in your browser, but some site features may not work correctly.
10. Direct Marketing & Opt-Out
If you have consented, we may contact you with service updates, offers, or promotions via email, SMS, or phone.
You can opt-out anytime by:
- clicking “unsubscribe” in emails;
- replying STOP to SMS messages;
- or contacting us directly.
11. Overseas Transfers
Some service providers may process or store information outside Australia.
We take reasonable steps to ensure such providers follow Australian privacy standards.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
13. Contact Us
Desi Car Garage North Lakes
Unit 2, 71 Flinders Parade
North Lakes QLD 4509
📞 07 2142 1791
✉️ info@desicargarage.com.au
